Thank you for choosing ResMac as your home loan provider! Our goal is to ensure a smooth transition and always provide excellent customer service. The servicing of your loan will likely be transferred to either our permanent Illinois servicing center or a new servicer. Listed below is important information you will need before and after your loan is transferred.
Interim Servicing - Before Your Loan Transfers
Now that you've closed your loan, you're ready to make your first loan payments. While your loan is in the process of being transferred, which takes about 30-90 days, you can use our One-Time Payment link to make your first loan payment or click "Learn More" for more information.
Permanent Servicing - After Your Loan Transfers
Prior to your loan being transferred to our permanent servicing center, you will receive a Transfer Letter that will provide information such as the name of your new servicer, your new loan number, contact information and payment information. If you received a letter notifying you that your loan has been transferred to our Illinois servicing center, please review the information below to understand all options available going forward.
If you are not sure whether your loan has been transferred, please contact our California servicing center at (877) 855-7493, Monday through Friday, between 9:00 am and 6:00 pm Pacific Standard Time and we will be happy to assist you.
First, you’ll need to register for online access at https://resmac.yourmortgageonline.com . You will need your new loan servicing number that was provided to you in your loan transfer letter. After you’ve registered, you can set up online payments in just a few moments.
Monthly Auto Drafting
This allows your servicer to draft your monthly mortgage payment each month. A one-time set up is required. You can set up monthly automatic payment drafting after registering for online access at https://resmac.yourmortgageonline.com .
An important note: if you choose to set up automatic draft, you must continue to make regular monthly payment by mail or online until you receive notification that your new payment option has been processed and effective.
Payments By Mail
You can also mail payments to the address below. (Please be sure to write your loan number on your check.) If you have not received a Transfer Letter, please mail payments to the payment address listed on your monthly statement.
Property Taxes and Homeowner's Insurance
If you pay your property taxes or insurance premiums through your regular monthly mortgage payment (this is sometimes called an escrow account), and you receive a bill from your taxing authority or insurance provider, please send the statements to us via email to email@example.com or by mail to the following address:
Servicing After Your Loan Transfers to a New Servicer
If you received a letter notifying you that your loan has been transferred to a new servicer, please contact the number provided in your letter to understand all options available going forward. If you still have questions regarding the servicing of your loan, please call us at phone number (877) 855-7493, Monday through Friday, between 9:00 am and 6:00 pm Pacific Standard Time or email us at firstname.lastname@example.org .
We're Always Here to Help You
If you find you’re having trouble making your mortgage payment due to change or loss of your job, serious illness, divorce or other difficult situation, we may be able to help. You may be eligible for one of a variety of options and services that can allow you to stay in your home. And, if you aren’t able to keep your home, you may be able to avoid foreclosure. We’re here to help, so just give us a call at (877) 855-7493.
To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency, please call (800) 569-4287.
If your property is located in the State of Washington, and you would like to speak to a counselor, please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). You will be connected to a counselor near you who can help.