Before Your Loan Transfers
Now that you’ve completed the closing process, you’ll start making loan payments. Those payments may include additional funds that we’ll use to pay your homeowner’s insurance premiums, and/or property taxes.
Your loan number will change after closing.
- Your new loan number will be communicated to you on your first statement.
- You should receive your first statement approximately 20 days after your loan closes.
- It is very important to include your new loan number on all correspondence and payments.
The servicing of your loan will likely be transferred to a new servicer. This means that you may need to start making your monthly payment to a different address at ResMac or to a different mortgage company, generally in the first 30-90 days after your loan closes.
Before your loan transfers to either our Illinois servicing center or a new servicer, you will receive a letter with instructions to begin sending your payment to a new address. This letter will be mailed to you 15 days prior to the transfer, identifying your new servicer, your new payment address and new contact information. It is important that you review all correspondence that is mailed to you.
When your loan transfers to a new servicer, you will be provided a new loan number. If you have questions regarding any information you have received about the servicing of your loan, please call us at phone number (877) 855-7493, Monday through Friday, between 7:00 am and 7:00 pm Central Standard Time or email us at firstname.lastname@example.org .
Automated Clearing House (“ACH”), and other automated payment methods were not setup on your account during the origination process. Although this payment option may be available after your loan is transferred, the following payment options are available to you now and until your loan is transferred.
Mail, By Check
If you want to make your first mortgage payment but have not yet received your first monthly mortgage statement, you can still make your payment by using the First Payment Letter that was included in the copy of loan documents you received at closing. Be sure to include the loan number on your check and mail the payment to:
If you want to make your first mortgage payment and you have received your first monthly mortgage statement, you can mail in your first payment with the coupon included in your monthly mortgage statement. You will receive a statement each month. Be sure to include the loan number on your check and mail the payment to:
To make a one-time mortgage payment via our website please click here (clicking will open a new tab) .
If you choose to make your first mortgage payment using the online bill pay service through your financial institution, be sure to use your loan number as your account number.
If you want to make a payment prior to receiving your first statement, contact our Customer Service Department between 9:00 am and 6:00 pm Pacific Standard Time, Monday-Friday at phone number (877) 855-7493. There is no charge for this service.
Depending on the location of the property securing your transaction and the type of transaction, it is possible that a supplemental tax bill will be generated.
- This bill will be sent to you directly from the taxing authorities.
- Payment of this bill is your responsibility, even if your taxes are escrowed.
You may receive notification of an increase in the tax assessment on your property.
- We may need to adjust your monthly payment to cover any increase in your tax assessment after we have completed the annual escrow analysis on your loan. We will contact you if that happens.